Career Experience

Architecting a full enterprise AI operating model integrating SAP S/4HANA, Salesforce CRM, N8N integration hub, a custom Agentic Web App, and a Private LLM layer — endorsed by C-suite leadership for organization-wide deployment via ExCom.

• Architecting enterprise AI operating model (SAP S/4HANA + Salesforce + N8N + Agentic Web App + Private LLM) endorsed by C-suite for organization-wide deployment via ExCom.
• Established IT PMO from the ground up — 12 governance areas, standardized processes and deliverable templates — improving project delivery efficiency by 40% and significantly reducing overruns for a 500+ user organization.
• Led Google Workspace → Microsoft 365 migration for 500+ users — zero data loss, 95% adoption within 30 days, on time and within budget.
• Delivered advanced route planning and optimization system for fuels and lubricant distribution, improving fleet delivery efficiency and reducing operational costs.
• Deployed AI-powered Facebook Messenger customer service agent, significantly improving customer service response capabilities.
• Authored proposal and conceptual architecture for organization's first loyalty platform and omnichannel chatbot strategy — advancing both initiatives from concept through formal business case presentation.
• Contributed to SAP S/4HANA Technical Upgrade (1610 → 2023); produced Power BI intelligence reports across departments.
• Head of Support for Salesforce, Kissflow, Power Platform, and SharePoint; contributed to IT due diligence for strategic corporate partnership.

Led 5-person multinational team (US, Philippines, India) — delivered insurance survey and processing system 33% ahead of schedule (4 months vs. 6-month timeline) with zero functional defects.

• Led 5-person multinational team (US, Philippines, India) — delivered insurance survey and processing system 33% ahead of schedule (4 months vs. 6-month timeline) with zero functional defects.
• Served as lead engineer and architect for Genzeon's HIPAA-compliant patient information system — the company's core internal product — owning the system architecture, data design, and development direction.
• Led and architected SharePoint Online initiative for a US-based clothing retail company with nationwide presence — improving internal operations and document management across multiple locations.
• Contributed to hospital insurance billing automation (Azure Cognitive Services AI) and insurance monitoring system (UI/UX DevOps); developed SSIS/SSRS process monitoring system.

Operated a concurrent consulting practice across multiple industries — managing full-cycle IT operations, custom software development, and infrastructure for each client simultaneously.

• Littman Drug Corporation (IT Manager & Developer, 2016–2022) — Managed complete IT infrastructure and coordinated vendor relationships for a nationwide pharmaceutical distributor. Developed payroll reporting, rewards & discount, inventory management, and daily time & attendance systems.
• Sumometrics (Consultant & Developer, 2017–2022) — Designed and developed a real-time monitoring system for RefTek accelerometer devices deployed in buildings to detect and measure seismic activity. Implemented machine-to-machine data pipeline with SMS/email alerting.
• Siguion Reyna Law Offices (Consultant & Developer, 2021–2022) — Managed IT infrastructure for one of the Philippines' leading law firms. Designed and developed a custom patent and trademark monitoring system protecting IP portfolios.
• Q-App and Technology Solutions Inc. (Founder & CEO, 2020–2022) — Founded SaaS queueing startup — grew to 20,000 users in 3 months during COVID-19 pandemic, serving restaurants and local government units; built on ASP.NET Core and Microsoft Azure.

Established strategic ISV trade partnerships and drove enterprise solution sales across Asia's emerging markets — SharePoint, Azure, SQL Server, and Business Intelligence.

• Established strategic ISV trade partnerships and drove enterprise solution sales across Asia's emerging markets — SharePoint, Azure, SQL Server, and Business Intelligence.
• Conducted C-level training across Cambodia, Sri Lanka, and the Philippines.
• Represented Thakral One Philippines and Singapore at Microsoft Partner Conference in Washington D.C., USA; acted as Microsoft evangelist and pre-sales engineer across the Asia region.

Secured C-suite endorsement for a $4M+ five-year IT innovation program — subsequently adopted as the digital transformation template across the entire JG Summit conglomerate.

• Secured C-suite endorsement for a $4M+ five-year IT innovation program — subsequently adopted as the digital transformation template across the entire JG Summit conglomerate.
• Implemented Asia Pacific's largest publicly accessible SharePoint deployment (SharePoint 2013) — 3,000+ users across back-office and operations, 99.5% uptime; recognized in JG Summit Pride in Performance 2013 (2nd Place).
• Deployed corporate-wide document management system (nearly 1 million critical documents); spearheaded Microsoft Lync unified communications rollout; led corporate intranet on SharePoint 2010.
• Led IT recovery coordination following a major typhoon affecting all company IT equipment — ensuring business continuity for the Philippines' largest low-cost carrier.

Managed zero-downtime migration of four BPO operations (US, UK, New Zealand) into the Philippines — establishing the Philippines as the largest Shell BPO hub in the conglomerate.

• Managed zero-downtime migration of four BPO operations (US, UK, New Zealand) into the Philippines — establishing the Philippines as the largest Shell BPO hub in the conglomerate.
• Ensured QoS for IVRS system supporting BPO expansion.

Delivered commercial Wireless Point of Sale System for Japanese client, exhibited at a Japanese technology trade show.

• Delivered commercial Wireless Point of Sale System for Japanese client, exhibited at a Japanese technology trade show.
• Led CMMi certification initiative; contributed to company growth from 30 to 95+ engineers through strategic hiring and mentoring.

Business Systems Specialist — Stanger Asia, Hong Kong (2002–2004) · Contract Developer — RCG Information Technology / PLDT (2002) · Developer — Blastasia, Inc. (2001–2002) · Systems Analyst / Administrator — Vizible Productions / Realistix Laboratory Singapore (2000–2001) · Systems Analyst — Pacific Ace Management Corporation (1999–2000)